Security Policy

Access to our services via the Internet

We understand that you may have concerns about the personal information collected about you online or the security of your personal information that may be exchanged between us online.

Information collected about you online
The only personal information Diamond Forest Farm Stay collects from you online, either via our Internet site or through e-mail transmission is personal information that you choose to submit to us in this manner.
Diamond Forest Farm Stay does not collect personal information from you online without your knowledge.
Diamond Forest Farm Stay Internet site uses "cookies" to provide an efficient online service to you however they are deleted on a regular basis.
A cookie is a piece of data that an Internet site can send to your browser, which may then be stored on your computer. Cookies generally allow the Internet site you are browsing to interact more efficiently with your computer.
Usually you can set your browser to notify you before you receive a cookie so that you can decide whether to accept it however sometimes not accepting a cookie may affect your use of an Internet site.
If your computer does not accept cookies, you may not be able to make full use of our Internet site. For example, to use our online booking service, your computer must accept cookies.
The cookies used by Diamond Forest Farm Stay are not used to track your browsing habits and Diamond Forest Farm Stay does not seek to identify any person browsing its Internet site.
When you are browsing the Diamond Forest Farm Stay Internet site a cookie is placed onto your computer. This cookie does not collect any personal information about you, but it may collect information such as the type of operating system on your computer. Diamond Forest Farm Stay uses these cookies to collect statistical information such as how many visitors our Internet site receives and how these users interact with the site. Diamond Forest Farm Stay gathers this information to maintain and improve upon the operation of our Internet site.
Some Internet sites (for example, online banking) place a different type of cookie onto your computer that is necessary to identify you throughout your session. Once you have logged out, the cookie is no longer active.

Security of your personal information online
Diamond Forest Cottages maintains technology and procedures no less than industry standard in respect to its information management and provision of online services. These measures are revised and updated to ensure we continually maintain and improve our level of security.
Transactions involving the submission of personal information over the Internet to Diamond Forest Farm Stay using one of our online forms via Diamond Forest Farm Stay's Internet site use encryption technology to ensure the security of that personal information transmission.
Once received by Diamond Forest Cottages your personal information is stored and protected by a range of security controls including a system firewall. 
Diamond Forest Cottages does not transmit your personal information by e-mail externally unless you have consented to such transmission either expressly or implied through your interaction with us.
An example of where you may impliedly consent may be when you e-mail us your personal information and require a response using the same medium or when you raise no objection to our advised, intended communication with you or a third party in this manner.

Web site activity
We collect information on web site activity. Some examples of the information collected are: the number of page views, the number of visitors to pages, the navigation paths of visitors and the broad geographic location of visitors. No application has been loaded on your computer to collect data. This data does not record any personal information and is totally anonymous. The aggregated data from this collection is used to improve the content and performance of this website. The information for these reports is collected by Westnet Hosting, a third party internet intelligence company. To read more information on the data collection practices of Westnet Hosting please visit www.westnethosting.com.au/website-marketing/website-statistics/.

Policy Updates
Diamond Forest Cottages constantly reviews all its policies and procedures to keep up to date with changes in the law, technology and market practice. As a result this Policy may change from time to time. The Diamond Forest Cottages Security Policy is available on our website or by request from our office.
This Security Policy was last amended on.

Concerns or requests for access?
If you have a question about this Security Policy or wish to lodge a request to access your personal information you can contact us in any of the following ways:
Diamond Forest Cottage
PO Box 477
Manjimup Western Australia 6258
Ph:  +61 8 9772 3170
Fax: +61 8 9772 3170
email: info@diamondforest.com

Complaints
If you believe that Diamond Forest Cottages has not protected your personal information as set out in this Privacy Policy you may lodge a complaint with us using the details above.

What if I am not satisfied with Diamond Forest Cottage's response?
If you are not satisfied with the result of your complaint to Diamond Forest Cottages you can refer your complaint to the Federal Privacy Commissioner using the following details.
Ph: +61 1300 363 992
Director of complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney, NSW 1042